How to Make a Reservation
Welcome! We are delighted you have decided to rent a property with us. The process is simple:
Select a property, ask for availability and send the booking form.
You may already have chosen a property. Email or call us on +49-2223-908019 to discuss your preferred properties or to check availability. The sooner you contact us, the more likely you will get the property you want. Some homes sell out for the entire season well in advance. If you want to book please inform us and email us the signed Booking Form.
Make your payment: a 50% deposit will confirm your reservation.
Upon receipt of the booking form we will check availability again. If the property is still available we will issue a booking confirmation/invoice and put the property on hold for you (called an "option"). This is held for FOUR DAYS during which the deposit payment (or full payment in the case of short term bookings) must be done - thereby confirming your reservation. Payment can be made by wire transfer or, for amounts up to EUR 4000, by credit card (Visa or Mastercard). In case of wire transfer a copy of the bank transfer must be submitted by fax within 4 days after the issuing date of the invoice.
Important: we can hold a property for 4 days. Sometimes an extension is possible. Your deposit is crucial to confirm the rental in your name. If we do not receive your paperwork in time, the booking will expire and you may lose the property altogether. We will come back to you with alternatives if necessary. Once a booking has been made you are liable for all or part of the cost of the house so please read through the property description and booking conditions carefully before signing and returning the booking form. Keep a copy of our booking conditions for your files.
Pay your balance at least 63 days (9 weeks) prior to arrival.
After your balance is paid in full we will send you a voucher with contacts, addresses and directions.
We have tried to make this process as simple as possible, but are happy to answer any questions you have. You can reach us via email at: firstname.lastname@example.org. Thank you again for booking a rental property through Hidden Italy.